Order cancelation exchange and return of the products

The Buyer has the right to refuse the Order in whole or in part until the Sending of the Goods Confirmation Message is sent to the Buyer. To cancel the Order, the Buyer must contact the Seller and inform about the intention to cancel the Order.

Exchange the Goods which have good quality. According to the law, the Buyer has the right, within 10 (ten) days from the date of transfer of the non-food Goods of good quality to him, to exchange the purchased Goods for a similar one without a refund and placing a new Order. The Buyer's requirements for the exchange or return of the Goods are subject to satisfaction if the Goods have not been in use, their marketable condition, consumer properties, seals, labels are preserved, and there is evidence of purchase from the Seller, with the exception of non-food Goods of good quality that cannot be returned or exchanged for similar Goods in accordance with the law. To exchange Goods which have good quality, the Buyer must contact the Seller and inform about the intention to exchange. If the Seller does not have the Goods for the exchange, the Buyer has the right to return the purchased Goods to the Seller and receive the amount of money paid for it. 

Regardless of the integrity of the packaging, tags and price tags, non-food products of good quality which are accepted by the Buyer namely , textile products, garments and knitwear and products made of precious metals are not exchanged or returned.

The Buyer is not entitled to refuse or return the Goods of proper quality individually.

In relation to the Goods of inadequate quality, the Buyer has the right, at his choice, to present the established requirements to the Supplier (for example, replacement, elimination of defects in the Goods) or to refuse the purchased Goods and demand a refund of the amount of money paid for the Goods in accordance with the law. To make demands or refuse the Goods, the Buyer must contact the Seller and inform about his intention.

The application for the return of goods can be submitted by the Buyer within 24 hours from the date of receipt of the goods. The buyer has the right to return the goods personally, by post, or by courier delivery to the address: Room 12, 5th floor, 34, Bobur street, Tashkent, Uzbekistan.

In case of return of the Goods of proper quality, the costs are compensated by the Buyer. In case of return of the Goods of inadequate quality, the costs are compensated by the Supplier.